Our FSP is committed to the privacy of your Personal Information. Your information is yours – always. We will always collect the minimum amount of Personal Information necessary to provide our Services to you. Our staff and Authorised Representatives are bound by confidentiality and privacy obligations that align directly with this Privacy Policy. All staff has access to your information to fulfil their responsibilities and the information is only accessed from our offices and not accessible remotely by staff.

This Privacy Policy describes and explains what Personal Information we collect, how we use it and how we protect it. “Personal Information” means any information that is recognised as such under South African Law and includes any information which identifies you (our customer) or which, when linked to other information, can personally identify you.

Personal Information

What Personal Information does our FSP collect and how is it used?

You understand and accept that we process your personal information for purposes of providing you with Financial Advice as required by us in terms of the Financial Services and Intermediary Services Act. We only collect Personal Information that is reasonably necessary for us to provide this Service to you.

  • Basic Information
    Name, Surname, ID/Passport Number, Gender, E-mail Address, Physical and Postal Address and Contact Numbers you provide when you engage with us so that we know who you are, verify your identity and are able to contact you about Service Related matters.
  • Account Information
    Cover Values, beneficiary details and other account-specific details that you provide directly to our FSP. You will have access to this information upon request.
  • Billing Information
    Bank account or other payment details you provide or may have provided. This information is disclosed to our Product Provider’s authorised billing service during the collection process and is only used for purposes of maintaining the Financial Product purchased by you.
  • Correspondence Information
    Information we collect when we receive correspondence from you via email, whatsapp text messages and phone calls. This includes your sender information as well as the content of the message. We use this information to communicate with you and to improve the Service and to maintain our Financial Services responsibilities towards you.
  • Additional Verification Information
    Copies of your identity document and/or Proof of Address in order for us to verify your identity and for FICA purposes.
  • Financial Product Uptake and Pricing
    We may require you to provide your cell phone number, date of birth, gender, income level, residential address and medical record, including information about physical or psychological state of health, well-being, disability, disease state, medical history or medical treatment or diagnosis by a health care professional, pregnancy status or other similar details to enable you to take up the relevant financial product offering.
  • Optional Personal Information
    You may also opt to provide us with information such as your age, employment status, marital status, number of children, residential province & city, financial objectives regarding affordability, personal interests and other similar details that we may use to provide you with more accurate financial advice.

Is your Personal Information deleted when you terminate your business relationship with us?

Yes. When you terminate your business relationship with us there may however be some information that we are required by South African law to retain.

Do we retain your data for as long as we need it unless you ask us to delete it?

Yes. We will keep your information for as long as you are an active client of our FSP. We delete your information when you terminate your business relationship with us, but will retain some Personal Information for so long as we are obliged to do so under South African law. Such information will always be maintained under the same security and privacy controls that are in place for other clients of our FSP.

Can our staff see your Personal Information?

Yes. Our FSP’s staff are however bound by comprehensive confidentiality obligations. Our staff are given access to all your personal information they are required to see in order for them to fulfil their responsibilities. Given their role, our Representatives have access to all the Personal Information – to enable them to answer your support questions. In addition to Service usage information, our internal systems provide them with secure access to:

  • Your name and email address, address, contact numbers and ID Number;
  • The names of your Product/Service Providers and Account Types;
  • Your Account Name, Account Type and Account Numbers;
  • Billing history on your account;
  • Full audit trail of all activities of Member;
  • Dependant’s & Beneficiaries’ Details;
  • Policy Information

Can I correct my Personal Information?

Yes. You are able to correct inaccurate Personal Information by requesting us to correct inaccurate information via telephone on 027 422 1244 or per e-mail addressed to . We reserve the right to verify that you are in fact the owner of such Personal Information. Once the changes are made we will confirm same telephonically or per e-mail which is recorded.

Collection and Use of Data

Does our FSP ever disclose your Personal Information to third parties?

We disclose your Personal Information only to our Authorised Service Providers with whom we contract to assist us in providing our Financial Services to you. We make use of Authorised Product Providers to provide you with exceptional Financial Advice. They process your Personal Information strictly in accordance with our instructions and for the purpose for which such Personal Information has been disclosed to them. They will always be under obligation to protect your Personal Information on terms that provide the same or equivalent protection as set out in this Privacy Policy.
In addition, we may disclose your Personal Information to law enforcement, other government officials, or other third parties as may be necessary in connection with an investigation of fraud, intellectual property infringements, cyber crime, or other activity that is illegal or may expose us or our Authorised Service Providers to legal liability.

Does our FSP use your information for any purpose other than providing our Financial Services to you?


Will our FSP ever sell your Personal Information?

No. We collect and use your Personal Information only to provide the Financial Services to you and as set out in this Policy. Your Personal Information remains exactly that – yours.

Does our FSP protect your information?

Yes. We use a combination of technical, procedural and operational measures to keep your information safe and secure.

Do we use Cookies?

Yes, unless you have disabled Cookies in your Internet browser, we will store Cookies on your computer/device when you visit our website. These Cookies (small text files containing a string of characters) enable us to recognise you as a returning visitor, track your usage behaviour, as well as store your user preferences and other information. Cookies also allow us to monitor aggregated metrics such as the total number of visitors and pages viewed.

Privacy Policy Updates

Can we change our Privacy Policy and what happens if it does?

Yes. We may change our Privacy Policy at any time. We will notify you of any lessening of your rights or our obligations regarding your Personal Information before such changes are made. We will post the new policy on the Website and if you are not happy with the new Privacy Policy you may terminate business relationship with us. The most current version of the policy will govern our use of your information and will always be available on our website at www.wesfin.co.za or per e-mail request by sending an e-mail to . By continuing to use our Services after changes to the Privacy Policy become effective, you agree to be bound by the revised Privacy Policy.

What happens if the ownership of our FSP changes hands?

If we become involved in any merger, consolidation, or sale of our assets and this involves the sharing in any way of your Personal Information, we will ensure the confidentiality of such information and let you know before your Personal Information is transferred and becomes subject to a different Privacy Policy. Should you not wish for your Personal Information to be so transferred, you may terminate our service, which will result in the deletion of your Personal Information within South African law perimeters.

Who should I contact if I have any comments, questions, concerns or complaints?

If you have any questions, comments or concerns about our Privacy Policy, please contact us.

Contact E-mail: Contact Number: 027 422 1244

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