What Personal Information does our FSP collect and how is it used?
You understand and accept that we process your personal information for purposes of providing you with Financial Advice as required by us in terms of the Financial Services and Intermediary Services Act. We only collect Personal Information that is reasonably necessary for us to provide this Service to you.
- Basic Information
Name, Surname, ID/Passport Number, Gender, E-mail Address, Physical and Postal Address and Contact Numbers you provide when you engage with us so that we know who you are, verify your identity and are able to contact you about Service Related matters.
- Account Information
Cover Values, beneficiary details and other account-specific details that you provide directly to our FSP. You will have access to this information upon request.
- Billing Information
Bank account or other payment details you provide or may have provided. This information is disclosed to our Product Provider’s authorised billing service during the collection process and is only used for purposes of maintaining the Financial Product purchased by you.
- Correspondence Information
Information we collect when we receive correspondence from you via email, whatsapp text messages and phone calls. This includes your sender information as well as the content of the message. We use this information to communicate with you and to improve the Service and to maintain our Financial Services responsibilities towards you.
- Additional Verification Information
Copies of your identity document and/or Proof of Address in order for us to verify your identity and for FICA purposes.
- Financial Product Uptake and Pricing
We may require you to provide your cell phone number, date of birth, gender, income level, residential address and medical record, including information about physical or psychological state of health, well-being, disability, disease state, medical history or medical treatment or diagnosis by a health care professional, pregnancy status or other similar details to enable you to take up the relevant financial product offering.
- Optional Personal Information
You may also opt to provide us with information such as your age, employment status, marital status, number of children, residential province & city, financial objectives regarding affordability, personal interests and other similar details that we may use to provide you with more accurate financial advice.
Is your Personal Information deleted when you terminate your business relationship with us?
Yes. When you terminate your business relationship with us there may however be some information that we are required by South African law to retain.
Do we retain your data for as long as we need it unless you ask us to delete it?
Yes. We will keep your information for as long as you are an active client of our FSP. We delete your information when you terminate your business relationship with us, but will retain some Personal Information for so long as we are obliged to do so under South African law. Such information will always be maintained under the same security and privacy controls that are in place for other clients of our FSP.
Can our staff see your Personal Information?
Yes. Our FSP’s staff are however bound by comprehensive confidentiality obligations. Our staff are given access to all your personal information they are required to see in order for them to fulfil their responsibilities. Given their role, our Representatives have access to all the Personal Information – to enable them to answer your support questions. In addition to Service usage information, our internal systems provide them with secure access to:
- Your name and email address, address, contact numbers and ID Number;
- The names of your Product/Service Providers and Account Types;
- Your Account Name, Account Type and Account Numbers;
- Billing history on your account;
- Full audit trail of all activities of Member;
- Dependant’s & Beneficiaries’ Details;
- Policy Information
Can I correct my Personal Information?
Yes. You are able to correct inaccurate Personal Information by requesting us to correct inaccurate information via telephone on 027 422 1244 or per e-mail addressed to . We reserve the right to verify that you are in fact the owner of such Personal Information. Once the changes are made we will confirm same telephonically or per e-mail which is recorded.
Collection and Use of Data
Does our FSP ever disclose your Personal Information to third parties?
In addition, we may disclose your Personal Information to law enforcement, other government officials, or other third parties as may be necessary in connection with an investigation of fraud, intellectual property infringements, cyber crime, or other activity that is illegal or may expose us or our Authorised Service Providers to legal liability.
Does our FSP use your information for any purpose other than providing our Financial Services to you?
Will our FSP ever sell your Personal Information?
No. We collect and use your Personal Information only to provide the Financial Services to you and as set out in this Policy. Your Personal Information remains exactly that – yours.
Does our FSP protect your information?
Yes. We use a combination of technical, procedural and operational measures to keep your information safe and secure.
Yes, unless you have disabled Cookies in your Internet browser, we will store Cookies on your computer/device when you visit our website. These Cookies (small text files containing a string of characters) enable us to recognise you as a returning visitor, track your usage behaviour, as well as store your user preferences and other information. Cookies also allow us to monitor aggregated metrics such as the total number of visitors and pages viewed.
What happens if the ownership of our FSP changes hands?
Who should I contact if I have any comments, questions, concerns or complaints?